You Can Count On Me!

Georgia’s Customer Service Overview

The Commission for a New Georgia was established by Governor Sonny Perdue to engage a public/private partnership in achieving his primary goal for Georgia to become the nation's best-managed state. In January 2005, the Customer Service Task Force was created to explore the options for making access to state services faster, friendlier, and easier.

The Task Force made recommendations to a) develop a customer-focused culture; b) imbed a process improvement methodology to speed up service delivery; c) improve the performance of existing call centers; and d) create a General Information Center (GIC) as a single point of access for state services.

Forty-four executive agencies, including the University System of Georgia, launched their Customer Service Improvement Plans with Governor Perdue's kickoff event held July 25, 2006. Employees all over the state, more than 130,000 strong, joined in this effort, proving that we are one organization, with one goal creating the motto — "Team Georgia. Ready to Serve."

DPH’s Customer Service Commitment

Dr. Rhonda Medows, DPH Commissioner, State Health Officer and Acting Public Health Director is committed to providing excellent customer service to al all customers: Processes (faster), People (friendlier) and Technology (easier access). Commissioner Medows supports the State’s goal of customer service that is faster, friendlier and easier.

  • Faster. Speed up processes, making it faster and more efficient for customers and the employees who serve them.
  • Friendlier. Create a friendly, respectful customer-focused attitude.
  • Easier. Simplify access, making it easier for citizens to connect with state services.

Statewide Customer Service Standards

Statewide communications will focus on promoting these behavioral standards:

  1. GREET your customers promptly and courteously.
  2. LISTEN and verify your understanding of the customer’s needs.
  3. HELP customers with your answers and actions.
  4. HONOR your commitments in a timely manner.

For more information on DPH’s Customer Service Initiatives contact Customer Service Champion Iris McIlavaine at (404) 463-0110 or imcilvaine@DCH.ga.gov. The following Customer Service Champion Coordinators are assigned to their agency: